Terms and conditions


Termes and conditions regarding the airtransport of passengers and aerial work

1. Applicability

These general terms and conditions of sale are applicable to all our quotations and all agreements made by us as Air Transport Company. General terms and conditions, if any, other conditions or additional legal clauses of the buyer does not apply.

2. Confirmation of the order

Our prices and offers are always without obligation. Orders are only binding after signing the quotation for agreement.

3. Beginning of the contract

This contract shall enter into force following its date of signature between the contracting parties and starts when the air carrier places the helicopter at the disposal to the customer for the execution of the concerned transport.

4. Pricing

The amount to be paid is identical as the amount stated on the quotation. We reserve the right to change prices at any time within the legal standards. The amount and additional charges must be paid in advance by deposit on the current account number of the air carrier, or cash with receipt of payment. In any case, all accounts will be paid in cash upon receipt. For any amount not paid within this period, the customer will be automatically entitled to a 10% interest to pay. Moreover, a flat-rate compensation of 15% of the owed amount will be, flat-rate with a minimum of 150 euro and a maximum of EUR 2 000.

5. Complaints

In order to be valid, all complaints with regard to the performance of our services, must be transferred by registered letter to our company within eight days.

6. Cancelling

Every cancellation by the Customer must be in our possession at least 1 hour before the scheduled departure of the flight. The cancellation is only valid when the transporter has accepted it in writing. In case of cancellation, the Customer remains responsible for the costs already realized (administrative costs, transport, inspection of the locations,…).

7. Refusal of passengers and baggage

The air carrier reserves the right to refuse passengers if he is of opinion that the safety of the flight will come in danger and/or that cannot be met the legal requirements. The carrier cannot be held liable when the planned flight cannot take place because of this reason.

8. Cancellation in case of force majeure

The air carrier is not civil responsible for the damage that could arise due to a delay or a cancellation of a flight by force majeure, such as bad weather or technical defects or failure by the customer. The carrier is in the same time not responsible to organize alternative transport in the event that the planned flight or any portion of the flight cannot continue cause outside one’s control such as bad weather or technical defects or failure by the customer.

9. Insurance

The air carrier is insured against third parties for third-party liability, nevertheless transported or not. The amounts of the coverage listed in the policy, can be consulted at the head office of the air carrier.

10. Dispute settlement

This agreement is subject to Belgian law. All disputes of any kind associated with or arising from our agreements and our supplies are tried by the competent court of the arrondissement of Brussels.

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